FAQ & Shipping

We are happy to provide you all the support you need. Please take a look at the FAQs here, or feel free to whatapps us at 6857 3328/email us at cs@monmeill.com/Our Customer Service Team will do our best to help you out!




Where are you registered?

We are registered in Hong Kong with BR number 53027938. 


What currency are the prices displayed in?

All prices are displayed in Hong Kong Dollars (HKD).


What forms of payment do you accept?

We offer a number of payment methods:


My credit card details are not being accepted. What's wrong?

Please check with your bank or financial institution to rule out errors on their part.


My computer froze while processing payment. How will I know that my payment went through successfully?

A confirmation email will be sent within an hour of purchase for all successful transactions. If you have not received confirmation via email, please try placing your order again. Alternatively, call our Customer Service Team at 68573328 to confirm the placement of your order.


How do I change my mailing address or change my order?

Please whatapps us as soon as you can at 68573328 and we'll try to modify your mailing address. Your mailing address can be modified as long as your items have not left the warehouse. However, please note that we are unable to modify or cancel your order once parcel has been shipped.


Do I have to pay VAT, custom fees and taxes?

If your delivery address is within Hong Kong, there will be no VAT. For all other destinations , you may have to pay import fees and tax on delivery. Import fees vary widely across the world, so please contact your local customs office for further details.

For other countries outside Hong Kong, prices displayed are exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs upon arrival.


Shipping Fee?

MON MEILL provides Delivery Service on all LOCALorder (HK$35). SOUTHEAST ASIA Orders under  will be subjected to a shipping fee of HK$70.


Can I track my order?

We will notifyyou your tracking number as soon as we ship your order.


Are there any locations in Hong Kong that you do not ship to?

Please note that while we will try our best to deliver all across Hong Kong, we will not be able to deliver at a limited number of restricted and out-lying locations.

Cheung Chau   Closed Area   Crooked island (Kat O)   Grass Island   Lamma Island   Lo Wu   Lok Ma Chau   Mai Po  

Man Kam To   Mui Wo   Lau Fau Shan   Peng Chau   Po Toi   Sha Tau Kok   Ta Kwu Ling   Tai O   Tung Lung Chau  

Tung Ping Chau


Can overseas order be accepted?

MON MEILLjewelry can be purchased within Hong Kong and Southeast Asia. Please contact our CS department at cs@monmeill.com if you are outside this boundary.

When will you ship the jewelry? And how long is the delivery time?

Orders placed over weekdays from Monday to Friday will be processed the following business day. No deliveries are made on weekends or holidays. Shipments within Hong Kong take approximately 2 to 3 working days. Shipments to Southeast Asia take approximately 7 to 14 business days. For rural and isolated regions, shipments can take longer. Unfortunately, MON MEILL is unable to deliver to PO boxes addresses at this time.


Delivery time may be delayed due to uncertain weather and traffic conditions. In case the following circumstances occur such as invalid mailing address, the recipient refuse to accept the parcel etc, the parcel will be returned to us. You will then be credited for the cost of shipping fee, handling costs and applicable taxes.


Please be aware that as the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to (if applicable); payment of these is necessary to release your order from customs upon arrival.


How can I provide feedback about an item?

We would love tohear your feedback!You can leave your feedback under the Contact Us section,or send us an email at cs@monmeill.com.


How do I know if something's going to be on sale?

The best way to be notified is via our newsletter and our Facebook page, so be sure to "Like"us! And you may have a look at the ‘ending soon’ section in our main page, it shows our promotional items there from time to time.


How do I know what size to buy?

Specific measurements and size details for Ringcan be found on the individual item pages. For general ring size charts and information, please refer to our RingSize Measurement.


Do you offer Packaging?

If you would like to make your gift even more special,you can choose from a wide range of gift packing options under our ‘Gift Packing Service’