MTP1232H1-1

 

Exquisite Craftsmanship Diamond Setting technique, truly extraordinary. Made with SWAROVSKI ZIRCONIA Every single Zirconia is marked with a microscopic engraving that is completely invisible to the naked eye.   Plated with White Gold The material of MON MEILL jewelry is plated with White Gold in order to inhibit tarnish

Elegance is an attitude

 

Regions To Delivery

MON MEILLis currently able to deliver to Hong Kong and Southeast Asia.

If your country is not on this list, it means that we do not deliver to your country at the moment. However, we are constantly updating this list so please do continue to visit the site.

 

Regions Not To Delivery

Please note that while we will try our best to deliver all across Hong Kong, we will not be able to deliver and accept Cash on Delivery at a limited number of restricted and out-lying locations:

1. Cheung Chau
2. Closed Area
3. Crooked island (Kat O)
4. Grass Island
5. Lamma Island
6. Lo Wu
7. Lok Ma Chau
8. Mai Po
9. Man Kam To
10. Mui Wo
11. Part of Lantau Islands
12. Peng Chau
13. Po Toi
14. Sha Tau Kok
15. Ta Kwu Ling
16. Tai O
17. Tung Lung Chau
18. Tung Ping Chau

 

Duration of Shipments

Orders placed over public holidays or from Monday to Friday will be processed the following business day. No deliveries are made on weekends or holidays. Shipments to overseasand local take approximately 7-14and 2-3 working days respectively.However, uncertain situation like unstable weather or cargo delay and whether the item is in our warehouse or sourced externallywill affect normal delivery. Besides, MON MEILL is unable to deliver to PO boxes addresses at this time.

 

Delivery Partners

We offer express delivery via TA-Q-BIN /Hong Kong Post to all parts of Hong Kongand via Hong Kong Post to overseas.

 

Scheduled Delivery

Customers should note that orders can only be shipped between Monday and Friday. MON MEILL's shipping partners make every effort to deliver your order on time. Deliveries may be delayed through force majeure, inherent system faults/failures or unforeseen irregularities on the part of our delivery partners. MON MEILL can assume no liability in such cases. As a precaution, MON MEILL therefore recommends that you place orders to be delivered to remote locations as early as possible.

 

Deliver Information

To ensure the safe delivery of your highly valuable jewelry, your delivery will be tracked very closely and you will be provided a tracking number. MON MEILL will also insure the total value of this purchase at no charge to you in order to cover any unforeseen delivery incidents. The delivery partner will be instructed to release this parcel only to the person named on the order. Please sign for your parcel.

 

ShippingCost

MON MEILLprovides Delivery Service on all LOCALorder at HK$35.  SOUTHEAST ASIA Orders under will be subjected to a shipping fee of HK$70.

 

CustomFees&Taxes

If your delivery address is within Hong Kong, there will be no VAT. For all other destinations,you may have to pay import fees and tax on delivery. Import fees vary widely across the world, so please contact your local customs office for further details.
 

To Ensure a Successful Delivery

Our service provider will try to contact you by phone, or re-attempt a delivery of your parcel at another time if you are not home when your package arrives. The best way to ensure a successful delivery is to provide us with the address that you will be thereduring our delivery time. In case the following circumstances occur such as invalid mailing address, the recipient refuse to accept the parcel etc, the parcel will be returned to us. You will then be credited for the cost of shipping fee, handling costs and applicable taxes.

 

All MON MEILL fashion jewelry is traditionally crafted and therefore very exquisite. The metal is pure and each gemis individually set. MON MEILL will not be held liable for any damages incurred after the receipt of jewelry.To ensure that your jewelry remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage.

 

Jewelry Care

- Remove jewelry before anytask that involves chemicalsincluding swimming, bath, washing dishes & clothes, applying makeup, spraying perfume, using hairspray, gardening, and car maintenance.

-Wipeyour jewelry with a cleaning cloth before storing can keep your jewelry looking beautiful.Jewelry should not be left to soak in water. To avoid spotting, it is important to dry your jewelryimmediately after washing.

-Excessive cleaning and polishing may fade the jewelry layer.

-Prevent scratching or tangling of jewelry, always store pieces separately.

-Put on jewelry last when dressing and take off first when undressing.

 

Replacements and Repairs

MON MEILL guarantees upon your receiptof your jewelry, that jewelry are free from defects in materials and workmanship. If you found your jewelry have defect, please contact our customer service within 7 days. And the defective jewelry will be examined by MON MEILL's technical experts. Depending on the circumstances, the jewelry may be repaired, replaced with the same jewelry, or substituted with jewelry of comparable value.

 

For any damages of any kind arising from the use of the jewelry including direct/ indirect/incidental, punitive and consequential damages,repair will incur a fee.
If you would like to replace or repair an item, please bring the jewelry in its original packaging to our showroom: Office G, 22/F, King Palace Plaza, No. 55 King Yip Street, Kwun Tong, Kowloon.

 

If jewelry are sent by mail, they should be insured and shipped by certified mail, as MON MEILL cannot be held liable for damage, loss, or theft incurred during transport.

 

After-sales services

Service	Pricing	Service Time	Terms & Conditions
Regular check/clean	Free	Anytime
Re-sized	HK$50	Within 7-14working days	Including renewal service
Polish/Renewal/Reinforce	HK$50	Within 7-14working days	Pendant renewal includes necklace renewal
Chain Repair	HK$50	Within 7-14working days
Stone Replacement/Setting	HK$20/side stone HK$50/main stone	Within 7-14working days	Not including renewal service

 

★Regular check and clean of MON MEILL Jewelry is suggested for every 3 months

Friendly Reminder:

1. Please provide MON MEILL receipt before using the after-sales service.
2. MON MEILL can refuse the after-sales service to the following items：
       A. non- MON MEILL Jewelry
       B. Jewelry with no MON MEILL receipt
       C. information noted on receipt mismatch the actual Jewelry
       D non repairable Jewelry due to severely damaged by human, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, misuseor mix-fixed by other repair spots.
       E Spare parts are no longeravailable (if a Jewelry is out of production)

For more details,please contact our Customer ServiceTeamat 2455 5225/whatapps 68573328/email at cs@monmeill.com